About Us: Workpact is a leading provider of ServiceNow-based solutions, helping organizations streamline their operations and improve efficiency. We are looking for a talented ServiceNow Architect to join our team and drive the design and implementation of scalable, reliable ServiceNow solutions.

Job Description: As a ServiceNow Solutions Consultant, you will be responsible for designing, implementing, and providing functional oversight of ServiceNow solutions that align with our customer’s business objectives. You will lead customer interactions guiding customers on best practices to meet business outcomes by leading workshops, facilitating agile ceremonies, and providing project status. You’ll have a strong understanding of ServiceNow applications. You’ll provide project leadership ensuring projects meet customer’s functional, project timeline, and cost expectations.

Key Responsibilities:

• Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
• Lead functional the design of ServiceNow application deployments
• Mentor less experienced consultants on general consulting and functional approaches to solve challenges
• Lead project planning activities, agile ceremonies, and know how to keep tasks moving
• Identify additional opportunities to assist customers
• Continuously learn market changes and application enhancements to coach clients
• Help your co-workers succeed
• Create and deliver client-facing collateral such as workshop presentations, project status, and function technical documentation, etc.
• Occasional travel to onsite U.S. customer meetings

Qualifications:

• Legally authorized to work in the U.S. without sponsorship
• 3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions
• Bachelor's degree in computer science, information technology, or equivalent experience
• Experience with architecture design, development, and implementation
• Excellent communication and collaboration skills
• Ability to provide strategic recommendations around technical best practices and industry trends
• JavaScript and ServiceNow skills such as flow designer, workspaces, etc.
• Previous consulting experience

Preferred Skills:

• ServiceNow CSA and CIS certificaitons for related applications
• Experience with agile methodologies
• Strong group facilitation skills
• Presales / technical sales experience

Why Join Us:

Our goal is to build a sustainable organization with lasting customer and employee relationships. Our PACT is mutual success. We think we are building something special where we all succeed together. Give us a chance to show you how.

Workpact offers competitive benefits. The annual base salary for this role is $140,000 - $170,000.